Last Updated: 15/10/2025
At Fife Lane Kitchen & Bar, we take pride in the quality of our products and services.
This Return & Refund Policy outlines your rights under New Zealand law and our procedures for handling returns and refunds for items purchased through our online store.

1. Change of MindPlease choose carefully, as we do not offer refunds or exchanges if you change your mind,
make an incorrect selection, or no longer want the item. This includes gift vouchers and merchandise unless otherwise stated.

2. Faulty, Damaged, or Incorrect ItemsUnder the Consumer Guarantees Act 1993, you are entitled to a repair, replacement, or refund if an item you purchase is:
– Faulty or damaged,
– Not as described or advertised,
– Unsafe, or
– Not fit for its intended purpose.

If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at shop@fifelane.co.nz.
Include your order number, a brief description of the issue, and clear photos where possible.
We will assess your claim and advise whether a return, replacement, or refund is appropriate.

3. Gift VouchersGift vouchers are non-refundable and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.
Each voucher is valid until the expiry date stated at the time of purchase and cannot be extended.

4. Return Process If your return is approved:
1. We’ll provide you with return instructions by email.
2. The item must be returned in its original packaging, where possible.
3. Once the returned product is received and inspected, we’ll notify you of the outcome and process any refund or replacement promptly.
Return shipping costs are the customer’s responsibility unless the product is confirmed to be faulty or incorrect.

5. RefundsApproved refunds will be processed back to your original payment method within 7–10 business days of receiving your returned item.
Please note that processing times may vary depending on your bank or payment provider.

6. ExclusionsThe following items cannot be returned or refunded unless faulty:
– Perishable goods (such as food or beverage items)
– Gift vouchers
– Personalised or custom items

7. Your Rights Under New Zealand Law Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
If you believe your rights have been breached, you are entitled to seek a remedy under these laws.

8. Contact Us
​For all return or refund enquiries, please contact us at:

Fife Lane Kitchen & Bar
512 Maunganui Road
Mount Maunganui, New Zealand
📧 shop@fifelane.co.nz
🌐 www.fifelane.co.nz